Privacy Policy

Introduction

This Privacy Policy explains how Meridian Gate LLC ("we", "us", "our") collects, uses, and protects personal data when you visit our website or contact us. We are committed to handling your data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL") and, where applicable to visitors and clients in the EU/EEA, the EU General Data Protection Regulation (GDPR).

Data Controller

Meridian Gate LLC, IFZA Business Park, Building A2, Dubai Silicon Oasis, Dubai, United Arab Emirates, a Free Zone Limited Liability Company registered with the International Free Zone Authority (IFZA) — see our Legal Notice for full details.

What Data We Collect

• Information you provide via our contact form: name, email address, area of interest, and message content.
• Information you provide via our AI chat widget: the text of your questions and the resulting conversation.
• Technical data collected automatically when you visit the site (IP address, browser type, pages visited, timestamps), depending on your cookie choices.
• Cookie preference data, stored to remember your consent choices.

How We Use Your Data

• To respond to your enquiries submitted through the contact form or chat widget.
• To operate, secure, and improve the website.
• To analyze anonymized usage patterns, where you have consented to analytics cookies.
• To comply with legal obligations.

Legal Basis for Processing

Under the UAE PDPL, we process personal data on the basis of your consent for optional cookies and the chat widget, the necessity of processing to perform a contract or take pre-contractual steps at your request when you contact us, and our legitimate interest in operating and securing the website, balanced against your rights as a data subject. Where you are located in the EU/EEA, we additionally rely on the equivalent legal bases under Art. 6 GDPR.

Cookies

We use necessary cookies to operate the site, and optional analytics and marketing cookies which are only set with your consent. You can manage your preferences at any time via the "Cookie Settings" link in the footer of our website.

AI Chat Widget

If you use our AI-powered chat assistant, the text of your messages is sent to our backend and, in order to generate a response, to Anthropic's Claude API for processing. We do not use your chat messages to train any AI model. Please avoid sharing sensitive personal data (e.g. financial account numbers, health information) in the chat.

International Data Transfers

As Meridian Gate LLC serves clients across both the United Arab Emirates and Germany/the EU, personal data may be transferred internationally, including between the UAE and the EU/EEA. Where such transfers occur, we rely on appropriate safeguards recognized under the UAE PDPL and, where applicable, Standard Contractual Clauses or your explicit consent under the GDPR.

Data Sharing with Third Parties

We do not sell personal data. We may share data with service providers who process data on our behalf (e.g. hosting providers, the AI provider powering our chat widget) under appropriate data processing agreements, or where required by law.

Data Retention

We retain personal data only for as long as necessary for the purposes described above, or as required by applicable UAE law (e.g. commercial and accounting record retention periods applicable under UAE Commercial Companies Law).

Your Rights

Under the UAE PDPL, you have the right to: access your personal data; request rectification of inaccurate data; request erasure; request restriction of processing; and object to processing in certain circumstances. If you are located in the EU/EEA, you have the equivalent rights under the GDPR, including data portability. To exercise these rights, contact us at the email address below.

Right to Lodge a Complaint

You have the right to lodge a complaint with the UAE Data Office, the competent authority for data protection matters under the UAE PDPL. If you are located in the EU/EEA, you may alternatively lodge a complaint with the data protection supervisory authority in your EU member state of habitual residence, place of work, or place of the alleged infringement.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

Contact

Questions about this Privacy Policy can be directed to info@meridiangate.io.